Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Engineering and Technology
Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
Troubleshooting
Figuring out what is causing equipment, machines, wiring, or computer programs to not work.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Equipment Maintenance
Planning and doing the basic maintenance on equipment.
Repairing
Repairing machines or systems using the right tools.
Mechanical
Knowledge of machines and tools, including their designs, uses, repair, and maintenance.